jilimc Privacy Policy

1. Introduction and Scope

This Privacy Policy (the "Policy") governs the collection, processing, storage, and disclosure of personal information by jilimc (the "Company," "we," "us," or "our") through our website, mobile applications, and all related services (collectively, the "Platform"). By accessing or using jilimc services, you ("User," "you," or "your") acknowledge that you have read, understood, and consent to the practices described in this Policy.

jilimc operates as a licensed online gaming operator under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to transparency in our data handling practices and compliance with Philippine data protection laws, including the Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations.

This Policy applies to all users of the jilimc Platform, including registered account holders, website visitors, and individuals who interact with our customer support, marketing communications, or social media channels. If you do not agree with the terms of this Policy, you must immediately discontinue use of jilimc services.

2. Information We Collect

2.1 Personal Information Provided Directly by You

When you register for a jilimc account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport number, driver's license number, national ID number);
• Contact Information: Email address, mobile phone number, residential address, and mailing address;
• Financial Information: Bank account details, GCash or Maya account information, cryptocurrency wallet addresses, payment card details, and transaction history;
• Authentication Information: Username, password, security questions and answers, and two-factor authentication credentials;
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), and selfie photographs for identity verification;
• Communication Records: Chat transcripts, email correspondence, phone call recordings, and feedback submitted through customer support channels.

2.2 Information Collected Automatically

When you access the jilimc Platform, we automatically collect certain technical and behavioral data:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers (IMEI, MAC address);
• Usage Data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, referral sources, and time spent on each page;
• Location Data: Approximate geographic location based on IP address (we do not collect precise GPS location unless you explicitly grant permission through your device settings);
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to track user behavior, personalize content, and improve Platform performance. See Section 7 for detailed cookie information.

2.3 Information from Third-Party Sources

We may obtain additional information about you from third-party sources to verify your identity, comply with regulatory requirements, or enhance our services:

• Identity verification services (such as government databases and credit bureaus);
• Payment processors (GCash, Maya, bank partners, cryptocurrency exchanges);
• Fraud prevention and anti-money laundering (AML) service providers;
• Marketing partners and affiliate networks (with your consent);
• Publicly available sources (social media profiles, public records).

3. How We Use Your Information

jilimc processes your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your jilimc account;
• Processing deposits, withdrawals, and financial transactions;
• Enabling gameplay, placing bets, and awarding winnings;
• Providing customer support and responding to inquiries;
• Sending transactional notifications (account updates, deposit confirmations, withdrawal approvals).

3.2 Regulatory Compliance and Legal Obligations

• Verifying your identity and age to comply with PAGCOR licensing requirements (21+ age restriction);
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks;
• Detecting and preventing fraud, money laundering, and other illegal activities;
• Complying with court orders, subpoenas, and lawful requests from government authorities;
• Maintaining records for regulatory audits and tax reporting purposes.

3.3 Marketing and Promotional Communications

• Sending promotional offers, bonus announcements, and personalized recommendations (with your consent);
• Displaying targeted advertisements based on your gaming preferences and behavior;
• Conducting surveys, contests, and loyalty programs;
• Analyzing user preferences to improve marketing effectiveness.

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or adjusting your notification preferences in your account settings.

3.4 Platform Improvement and Analytics

• Analyzing user behavior to optimize Platform performance, user interface, and game selection;
• Conducting A/B testing to improve features and user experience;
• Identifying technical issues, bugs, and security vulnerabilities;
• Developing new products, services, and features based on user feedback.

3.5 Responsible Gaming and Player Protection

• Monitoring gambling behavior to identify signs of problem gambling;
• Enforcing deposit limits, loss limits, and self-exclusion requests;
• Providing access to responsible gaming tools and support resources;
• Complying with PAGCOR responsible gaming requirements.

4. Legal Basis for Processing Personal Data

jilimc processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (account creation, transaction processing, game delivery);
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, and international anti-money laundering standards;
• Legitimate Interests: Processing is necessary for fraud prevention, security, platform improvement, and business operations, provided your rights are not overridden;
• Consent: You have explicitly consented to processing for specific purposes (marketing communications, personalized advertising, optional data sharing).

You may withdraw your consent at any time by contacting jilimc customer support. However, withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share your personal information with trusted third-party service providers who assist us in operating the Platform:

Service Provider Category	Purpose	Examples
Payment Processors	Process deposits and withdrawals	GCash, Maya, bank partners, cryptocurrency exchanges
Identity Verification	Verify identity and age (KYC/AML compliance)	Government databases, credit bureaus, biometric verification services
Cloud Hosting	Store data and host Platform infrastructure	AWS, Google Cloud, Microsoft Azure
Customer Support	Provide live chat, email, and phone support	Zendesk, Intercom, Freshdesk
Analytics and Marketing	Analyze user behavior and deliver targeted ads	Google Analytics, Facebook Pixel, Mailchimp
Game Providers	Deliver casino games and slots	JILI, Pragmatic Play, Evolution Gaming, NetEnt

All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified by jilimc. We conduct due diligence to ensure service providers maintain appropriate security standards.

5.2 Regulatory and Law Enforcement Authorities

We may disclose your personal information to PAGCOR, law enforcement agencies, courts, and other government authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests;
• Investigate and prevent fraud, money laundering, or other illegal activities;
• Protect the rights, property, or safety of jilimc, our users, or the public;
• Enforce our Terms and Conditions or other agreements.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

5.4 No Sale of Personal Information

jilimc does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any data sharing is conducted strictly for operational, compliance, or service delivery purposes as described in this Policy.

6. Data Security Measures

jilimc employs industry-standard technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data (passwords, payment information) is encrypted using AES-256 encryption and transmitted over secure HTTPS connections with TLS 1.3 protocol;
• Access Controls: Personal data is accessible only to authorized jilimc employees and service providers on a need-to-know basis, with role-based access controls and multi-factor authentication;
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity 24/7;
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses;
• Data Backups: Regular automated backups are stored in geographically distributed data centers to ensure data availability and disaster recovery;
• Employee Training: All jilimc employees undergo mandatory data protection and security awareness training.

While we implement robust security measures, no method of data transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately if you suspect unauthorized access to your account.

7. Cookies and Tracking Technologies

jilimc uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits.

7.1 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality (login sessions, security features, transaction processing). These cookies cannot be disabled;
• Performance Cookies: Collect anonymous usage statistics to help us understand how users interact with the Platform (e.g., Google Analytics);
• Functional Cookies: Remember your preferences (language, currency, game favorites) to personalize your experience;
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements based on your interests.

7.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair Platform functionality and prevent you from accessing certain features. To opt out of targeted advertising, visit the Digital Advertising Alliance opt-out page or use browser extensions like Privacy Badger.

8. Data Retention and Deletion

jilimc retains your personal information for as long as necessary to fulfill the purposes described in this Policy and comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your account's active status and for seven (7) years after account closure to comply with PAGCOR record-keeping requirements;
• Transaction Records: Financial transaction data is retained for ten (10) years to comply with Philippine tax laws and anti-money laundering regulations;
• Marketing Communications: If you opt out of marketing emails, we will retain your email address on a suppression list to ensure we do not contact you again;
• Legal Holds: Data subject to ongoing litigation, investigation, or regulatory inquiry will be retained until the matter is resolved.

Upon expiration of the retention period, personal data will be securely deleted or anonymized in a manner that prevents recovery or reconstruction.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you;
• Right to Rectification: Correct inaccurate or incomplete personal information;
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements);
• Right to Restrict Processing: Limit how we use your data in certain circumstances;
• Right to Data Portability: Receive your personal data in a structured, machine-readable format and transfer it to another service provider;
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent;
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) if you believe we have violated your privacy rights.

To exercise any of these rights, contact jilimc customer support at [email protected]. We will respond to your request within thirty (30) days. Certain requests may require identity verification to prevent unauthorized access to your information.

10. International Data Transfers

jilimc primarily operates within the Philippines. However, some of our third-party service providers (cloud hosting, payment processors, analytics platforms) may be located in other countries. When personal data is transferred outside the Philippines, we ensure adequate protection through:

• Standard contractual clauses approved by the National Privacy Commission;
• Service provider agreements requiring compliance with Philippine data protection standards;
• Verification that the receiving country has adequate data protection laws.

By using jilimc services, you consent to the transfer of your personal information to countries outside the Philippines for the purposes described in this Policy.

11. Children's Privacy

jilimc services are restricted to individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete such information and close the associated account. If you believe a minor has provided personal information to jilimc, contact us immediately at [email protected].

12. Changes to This Privacy Policy

jilimc reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. We will notify you of material changes by:

• Posting a prominent notice on the jilimc homepage;
• Sending an email notification to your registered email address;
• Displaying an in-app notification upon your next login.

The revised Policy will include an updated "Last Updated" date at the top of this page. Your continued use of jilimc services after the effective date of the updated Policy constitutes acceptance of the changes. If you do not agree with the revised Policy, you must discontinue use of the Platform and close your account.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:

You may also file a complaint with the National Privacy Commission (NPC) of the Philippines: